Rentiuno Terms of Service

Last updated: 5 September 2026

About these terms

These terms are an agreement between you and RENTIUNO PTY LTD (ABN 18 700 429 974) ("Rentiuno", "we", "us", or "our"), an Australian company. They govern your use of the Rentiuno mobile app and our website at www.rentiuno.com.au (together, the "Service").

By creating an account or using the Service, you agree to these terms. If you do not agree, please do not use the Service.

Our Privacy Policy explains how we handle personal information and forms part of these terms.

Who can use Rentiuno

You may use the Service only if you are at least 18 years old and can form a binding contract. Rentiuno is built for private landlords managing residential rental properties, and its features assume Australian residential tenancy arrangements.

You need one account per person. You are responsible for everything done through your account, so keep access to your email secure. Sign-in is passwordless: we email a one-time code each time you log in, which means anyone with access to your email can access your account.

What Rentiuno is, and what it is not

Rentiuno is a record-keeping and reminder tool. It helps you track properties, leases, tenants, rent payment schedules, income, and reimbursement requests, and it can email documents to your tenants when you ask it to.

To be clear about the limits of the Service:

• We are not a property manager or real estate agent. We do not act for you, manage tenancies, or deal with your tenants on your behalf.
• We do not collect, hold, or transfer money. Rentiuno records payments that you tell it about. Rent is paid to you directly by your tenants through whatever arrangement you have with them, and no funds pass through the Service.
• We do not provide legal, tax, accounting, or financial advice. Information in the app, including anything describing legislation, is general in nature. You should get your own professional advice about your obligations.
• You remain responsible for your legal obligations. Residential tenancy law imposes duties on landlords, including issuing rent receipts and how you may recover expenses. Rentiuno is a tool to help you meet those duties, not a substitute for them, and using it does not guarantee compliance.

Your information and your tenants' information

You are responsible for the accuracy of what you enter, including tenant names, email addresses, amounts, and dates. Rentiuno generates schedules, totals, and documents from what you provide, so incorrect entries produce incorrect results.

When you enter another person's details, particularly a tenant's, you confirm that:

• you have a genuine tenancy or prospective tenancy relationship with that person;
• you are entitled to hold and use their details for managing that tenancy; and
• you have made them aware, or will make them aware, that you keep their details in a property management app.

You must not enter details of people you have no relationship with, and you must not use the Service to build or store a contact list for any other purpose.

Emails we send on your behalf

Some features send email to your tenants. Specifically, you can send a rent receipt for a payment you have recorded, and you can send a request to reimburse an expense such as water usage. These are sent only when you choose to send them.

When you use these features:

• you are the sender in substance, and you are responsible for the content being accurate and for the address being correct;
• the message identifies you as the landlord it was sent on behalf of;
• every message includes a one-click unsubscribe link, and we will honour a recipient's opt-out immediately; and
• if a recipient opts out, reports a message as spam, or their address stops accepting mail, we will stop sending to that address. You may need to reach that person another way, including to meet any legal obligation to provide a receipt.

We do not send marketing email to your tenants, and we do not use tenant details for our own marketing. Reminders about leases and overdue rent go only to you, never to your tenants.

Acceptable use

You must not:

• use the Service to send unsolicited, bulk, or marketing email, or anything misleading, harassing, or unlawful;
• enter contact details obtained from a purchased, rented, scraped, or otherwise third-party list;
• use the Service to harass, intimidate, or mislead a tenant or anyone else;
• attempt to access another user's account or data, or probe, scan, or test the security of the Service;
• interfere with or place unreasonable load on our systems, or attempt to circumvent any limit or security measure;
• copy, reverse engineer, resell, or create a competing product from the Service; or
• use the Service in breach of any applicable law, including privacy, tenancy, spam, and consumer law.

Australian law, including the Spam Act 2003 (Cth), governs commercial electronic messages. You must comply with it when using any feature that sends email.

Fees

The Service is currently provided free of charge. We may introduce fees in future. If we do, we will tell you before any charge applies to you, and you will be able to stop using the Service rather than pay.

Availability and changes to the Service

We aim to keep the Service running well, but we do not promise it will be uninterrupted or error free. We may modify, suspend, or discontinue features, and we may perform maintenance that makes the Service temporarily unavailable.

Features described as forthcoming are not commitments, and we may change or abandon them.

Your records

Your data belongs to you. We store it so the Service can work, as described in our Privacy Policy.

Because your records may matter for tax or a tenancy dispute, do not rely on the Service as your only copy. We are not responsible for keeping records you need after your account is deleted.

Suspension and ending your account

You can delete your account at any time from within the app. Deletion is permanent and is preceded by a grace period, after which your data is removed and cannot be recovered. See the Privacy Policy and the in-app deletion flow for details.

We may suspend or terminate your access if you breach these terms, if we reasonably suspect the Service is being used unlawfully or to send unwanted email, or if we need to protect the Service or other users. Where it is reasonable to do so, we will tell you first.

Intellectual property

We own the Service, including the app, website, branding, and content we provide. We grant you a personal, non-exclusive, non-transferable licence to use the Service under these terms. You keep ownership of the data you enter.

Our liability

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability cannot be excluded but can be limited, our liability is limited, at our option, to resupplying the Service or paying the cost of resupply.

Otherwise, and to the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of data, or loss arising from your reliance on information you entered or on the Service being available. Our total liability for any claim is limited to the amount you have paid us in the twelve months before the claim, which may be nil while the Service is free.

Changes to these terms

We may update these terms. When we do, we will change the "Last updated" date above, and for significant changes we will give more prominent notice, such as an in-app message. Continuing to use the Service after an update means you accept the revised terms.

Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

Contact us

RENTIUNO PTY LTD
ABN 18 700 429 974
Email: support@rentiuno.com.au